TERMS & CONDITIONS
Use of our services constitutes acceptance of our Terms and Conditions.
ORDERING PROCESS:
Talking with us about your wishes and needs for a custom-made instrument is cost-free for you, and we will not charge costs for making you an offer. This offer comes without any obligation for you. After you accept the offer this document is binding for us in the sense that we will not change the price of the instrument to be, unless you request a major change after we have started building. In that case we will make you a quote for the extra work. For you the offer is binding only after you have paid your deposit.
DEPOSIT:
To finalize a custom order for both parties we require a 50% non-refundable deposit before we start building. Paying a deposit makes the offer binding for you as the customer. The remaining amount (plus shipping, etc. where applicable) is due before shipping or collecting.
PRICES:
All our prices are listed with 21% VAT unless otherwise specified. For customers from EU-countries: unless you are a retailer or professional musician with a valid VAT ID number we have to charge the Dutch VAT of 21%. If you have a VAT ID number please provide it to us at the time of ordering. For orders from outside the EU: you are responsible for all duties, custom charges and other applicable fees. If the instrument is shipped using an official carrier we do not have to charge the Dutch VAT, but you will be charged the applicable duties and custom fees by the carrier. If the instrument is picked up in person we have to charge VAT, but we will provide the paperwork required to have it refunded.
We give great care to the looks and content of our website & Social Media and do our best to keep everything up-to-date and error free. This means you can count on the prices listed for our instruments and repairs. On the other hand we always reserve the right to adjust our pricing in individual cases, as is explained in the price list for repairs, and price changes are reserved at all times.
PAYMENTS:
We accept cash, wire transfers and PayPal payments. If you pickup the instrument in person you can use a debit card with our PIN pad in the workshop. For wire transfers we will provide the IBAN you need to use. Items will be shipped only after full payment of the instrument. Repairs are mostly paid after we are done with our work. You can’t collect your instrument however without the invoice paid in full.
CANCELLATIONS
If you have ordered a ready-made instrument you have a period of 14 business days to return the instrument should you not find it to your liking. In this (unlikely) case you have to notify us in writing (by email) and return the instrument at your own cost. Any payments made will be refunded after costs or damages incurred have been deducted, and that includes shipping cost.
For custom orders: Due to the unique nature of our instruments, once we have started to build an instrument to your specifications it will be very difficult if not impossible to resell it. Therefore all custom orders are final and there is no refund once we have started building. Please keep that in mind before deciding to place the order.In the most simple terms: when you’ve sent us money for a deposit on a custom order, consider your order binding.
For Repairs: You will receive a repair-notice with a quoted price via email. Once we have started working on your instrument you can’t cancel the repair anymore.
WARRANTY
Products manufactured and sold by Rikkers Guitars carry a limited warranty against defects in materials or workmanship for the first buyer for the time span of 5 years after purchase. Damages caused by inappropriate handling, storage or during transport are exempt from the warranty. Wear and improper use or treatment are obviously excluded from this guarantee. Place of fulfillment is Groningen, the Netherlands. The Dutch Law applies. Application of CISG is expressly excluded. Other instruments and amplifiers are warranted for 1 year, instruments and amplifiers used have a warranty from 3 to 6 months, and on all our repair-work you have a warranty from 3 to 6 months. In the event that you are dissatisfied with a repair, for instance a set-up, please do not wait too fill us in on it, we’ll go out of our way to solve any problem and make you happy.
DAMAGES:
Of course you can expect us to take great care of your instrument, that’s what we’re here for. Should we inflict unexpected damage to your instrument (e.g. a scratch) then we’ll solve that of course (again: that’s our business) and if that’s not possible at all we will reimburse your loss. Sometimes however minor damage is unavoidable; for example, finished maple fingerboards of a certain age from Fender are notorious for chipping. Therefore damage we can not prevent is always excluded from this guarantee.
COMPLAINTS:
It can always happen that something doesn’t go exactly as planned, in any sense. We recommend that you first report any complaints to us by emailing us at info@rikkersguitars.com. You can of course also call +31 50 5491062 if you prefer. You can trust that we will do our utmost to respond adequately and resolve your complaint. However, if our actions do not lead to a solution acceptable in your opinion, it is possible to register your dispute for mediation via the ODR platform of the European Commission. This ODR platform can be found at ec.europa.eu/odr
INSURANCE:
Most of our clients have their instrument insured. We assume that you take care for an insurance of your (often expensive) instrument, which is also valid if your instrument is with us for a repair. This insurances comes before any other; that is, your own insurance company will be charged in the unlikely event there might be fire, theft or loss of your instrument. Should it be so however that you don’t have an insurance, we have a so-called additional insurance which we can appeal to in case of fire, theft or loss.
WEBSITE DISCLAIMER:
Rikkers Guitars accepts no liability for any direct or indirect damages of any nature whatsoever arising from or in any way related to the use of our website or Social Media . Please read our Privacy Page for more information about the use of this website.
PRIVACY
Orders are placed by email. For that purpose your name, email address and all other pertinent data for the order, billing, and shipping will be processed through our email servers and stored on our computers. We do not give any data to third parties unless:
• we are required by law to do so (that includes also the acquisition of for example CITES documents if applicable)
• it is necessary for shipping and related customs processes. We retain all data until the expiration of the tax retention period (7 years) or longer if required (like CITES documents). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years).
You have the right to get information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the Dutch supervisory authority, that is the Dutch DPA.